Cancellation Policy

I offer both scheduled rides and on-demand (same-day) rides. To keep my schedule reliable and respect everyone’s time, I ask that you cancel rides as early as possible.

If you schedule a ride in advance, you may cancel free of charge up to 2 hours before your scheduled pickup time. If you cancel less than 2 hours before pickup, or after I’ve already started driving to your pickup location, I may charge a late cancellation fee of $5 or 25% of the estimated fare, whichever is higher.

For on-demand or same-day rides, there is a 2-minute grace period after I accept your request. If you cancel within 2 minutes and I have not started driving toward your pickup location, no cancellation fee will be charged. If you cancel after the 2-minute grace period, or after I have started driving toward your pickup location, I may charge a cancellation fee of $5 or 25% of the estimated fare, whichever is greater.

If I arrive at the pickup location and you are not present, cannot be reached, and have not canceled the ride, I will wait up to 5 minutes before treating the trip as a no-show. No-shows may be charged a fee equal to 50% of the estimated fare, with a minimum charge of $10.

To cancel a ride, please contact me using phone/text at 734.546.1855 or email me at tophertripsllc@gmail.com and include your name, pickup time, and booking details so I can identify your reservation quickly. If you booked online, cancellation instructions will appear in your booking confirmation.

If your plans change, I may allow you to reschedule instead of canceling, subject to availability. Scheduled rides should be rescheduled as early as possible, and same-day rescheduling may not always be available.

I may waive cancellation or no-show fees in limited situations, including severe weather, emergencies, or other circumstances beyond your control. Any exception is granted at my sole discretion.

If you pre-paid for a ride and cancel within the allowed notice period, I may issue a full refund to your original payment method. Late cancellations and no-shows may be non-refundable or only partially refunded after any applicable fees are deducted.